Big trouble!!! Arris CMTS 1500 reboots every 3-20 minutes!! | docsis.org

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Big trouble!!! Arris CMTS 1500 reboots every 3-20 minutes!!

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emkowale
Big trouble!!! Arris CMTS 1500 reboots every 3-20 minutes!!

Hi all,

I really need help with this one and am ready to pay for help. My CMTS 1500 keeps rebooting. Here are some of there errors I get on the console:

freeing buffer twice 0xa06c3000, caller 0x8011a494, callers caller 0x801a467c

EH_event: fatal event: Internal inconsistency in Upstream Scheduler. Extra: 9,0,00000000,00000000,00000000

EH_event: fatal event: Assertion failed, file qd.c, line 4018

EH_event: fatal event: Internal inconsistency in Upstream Scheduler. Extra: 9,0,00000000,00000000,00000000

freeing buffer twice 0xa0a09800, caller 0x8011a494, callers caller 0x801a467c

EH_event: fatal event: System error, EPC: 80046d20,

EH_event: fatal event: System error, EPC: 800facd0, CR: 00000008, BadVaddr: 00000000, SR: 1000ff03

Is this a hardware error? If that's all I can swap in a new one and have cablesight repair the old. OR is it a software issue? Too much traffic on a bad port or something? Who wants to make some money and get this out of my hair?

Thanks,
:)
emkowale

emkowale
SOLVED

Hi,

I drove for three hours to put a replacement CMTS in there. The system runs better than ever!!! I had someone power down that CMTS 1500 and it would not come back online. Time to send the old one to cablesight for repair. I hope this helps someone.

Eric

emkowale
Revisiting this one.

I have about 12 Arris CMTS 1500s. I just can't figure out this rebooting thing. Is it a problem with the upconverter, software, the CMTS itself....? Does anyone have any clue? Any ideas on debugging?

Thanks,
Eric

Lee
Your Units

Call CableSight.

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