BSR64K losses IP connectivity when doing switch over to standby SRM4 | docsis.org

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BSR64K losses IP connectivity when doing switch over to standby SRM4

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michaelnwr
BSR64K losses IP connectivity when doing switch over to standby SRM4

I have a BSR64K with two SRM 4 cards and an HSIM GE2/Eth8 card in slot 15 whenever I try to do a switch over to the standby SRM the system looses IP connectivity. I can no longer ping the BSR whether it be through the SRM card or through the HSIM card.
Is there some sort of command that needs to be ran so that there is no lose of connectivity after a switch over to the standby SRM. I have tried swapping the SRM cards and there was no change.

I am running 5.3.1P23.H44.KRBU for the image.

Here is some output that I am seeing when I try to switch over to the standby SRM 4 card.

MOT:7A#redundancy force-switchover srm
deactivating evtm

Elected Slot 8 Master (sr: 0x40, cr: 0x30)
[03/08-05:40:18.05- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 1, rsy880_count[7] = 1
[03/08-05:40:22.31- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 2, rsy880_count[7] = 2
[03/08-05:40:24.41- 08:EVT]-E-RM.59 Data Path Down: slot 7 failed to respond to 10 xfabric keepalives
[03/08-05:40:30.67- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 1, rsy880_count[7] = 1
[03/08-05:40:34.90- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 2, rsy880_count[7] = 2
[03/08-05:40:37.00- 08:EVT]-E-RM.59 Data Path Down: slot 7 failed to respond to 10 xfabric keepalives
[03/08-05:40:43.25- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 1, rsy880_count[7] = 1
[03/08-05:40:47.47- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 2, rsy880_count[7] = 2
[03/08-05:40:49.51- 08:EVT]-E-RM.59 Data Path Down: slot 7 failed to respond to 10 xfabric keepalives
[03/08-05:40:55.82- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 1, rsy880_count[7] = 1
[03/08-05:40:59.98- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 2, rsy880_count[7] = 2
[03/08-05:41:02.08- 08:EVT]-E-RM.59 Data Path Down: slot 7 failed to respond to 10 xfabric keepalives
[03/08-05:41:08.39- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 1, rsy880_count[7] = 1
[03/08-05:41:12.54- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 2, rsy880_count[7] = 2
[03/08-05:41:14.64- 08:EVT]-E-RM.59 Data Path Down: slot 7 failed to respond to 10 xfabric keepalives
[03/08-05:41:19.55- 08:EVT]-E-RM.253 Rcvd xfabric keepalive pkt with bad slot ID: slotId = 221, chk = 0xd5
[03/08-05:41:20.90- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 1, rsy880_count[7] = 1
[03/08-05:41:25.11- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 2, rsy880_count[7] = 2
[03/08-05:41:27.21- 08:EVT]-E-RM.59 Data Path Down: slot 7 failed to respond to 10 xfabric keepalives
[03/08-05:41:27.45- 08:EVT]-E-RM.253 Rcvd xfabric keepalive pkt with bad slot ID: slotId = 160, chk = 0x9b
[03/08-05:41:33.47- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 1, rsy880_count[7] = 1
[03/08-05:41:37.68- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 2, rsy880_count[7] = 2
[03/08-05:41:39.78- 08:EVT]-E-RM.59 Data Path Down: slot 7 failed to respond to 10 xfabric keepalives
[03/08-05:41:46.03- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 1, rsy880_count[7] = 1
[03/08-05:41:50.25- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 2, rsy880_count[7] = 2
[03/08-05:41:53.85- 08:EVT]-E-RM.253 Rcvd xfabric keepalive pkt with bad slot ID: slotId = 221, chk = 0xd5
[03/08-05:41:58.60- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 1, rsy880_count[7] = 1
[03/08-05:42:02.76- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 2, rsy880_count[7] = 2
[03/08-05:42:04.86- 08:EVT]-E-RM.59 Data Path Down: slot 7 failed to respond to 10 xfabric keepalives
[03/08-05:42:11.17- 08:EVT]-E-RM.71 Data Path 880 resync for SRM channel: kalive880Resyncs = 1, rsy880_count[7] = 1

Please let me know if you need anymore information and I will provide it to you. I just want this unit to be able to switch over to the standby SRM 4 card without losing any connectivity.

Thanks,
Michael.

villa
the DP 880 and DPD happens

the DP 880 and DPD happens when a card lose internal connectivity with the Active SRM, in this case the SRM7 seems to have an issue, there's a couple of thing that you can try:
1.- Re seat SRM7 when SRM8 is active
2.- Forced-download 7 (and reset slot 7)

Probably will not cause any harm to do the same with Slot 8 before the switchover, and after that proceed with SRM7.

If not you should paste the output of "sh icp stat", "sh xfabric keep", "sh xfab stat"

good luck!

michaelnwr
BSR_LIMA:7A#sh icp stat

BSR_LIMA:7A#sh icp stat
Slot TxPkts TxBytes TxTotError RxPkts RxBytes RxTotError Retries Timeouts
--------------------------------------------------------------------------------------------
0 941995 229833381 0 3925586 2097276392 0 4 1
1 934810 228236081 0 3650973 2050856500 0 4 1
2 934207 228195921 0 3098252 1994094797 0 4 1
3 867750 219950705 0 3179982 1387467227 0 4 1
4 0 0 0 0 0 0 0 0
5 0 0 0 0 0 0 0 0
6 0 0 0 0 0 0 0 0
7 - - 0 - - 0 - -
8 3265589 358387859 0 788970 547242367 8 4 0
9 0 0 0 0 0 0 0 0
10 0 0 0 0 0 0 0 0
11 350785 35347841 0 699539 558198318 0 4 1
12 0 0 0 0 0 0 0 0
13 0 0 0 0 0 0 0 0
14 0 0 0 0 0 0 0 0
15 455061 59274426 0 2257223 2830569369 5 7 1
all 0 0 0 0 0 0 0 0
cmts 0 0 0 0 0 0 0 0
hsim 14 796 0 0 0 0 0 0
srm 0 0 0 0 0 0 0 0
dtx 0 0 0 0 0 0 0 0
C&D 31 1604 0 0 0 24 0 0
--------------------------------------------------------------------------------------------
Total Transmit (All slots) :
Packet : 7750242
Bytes : 1359228614
Invalid Msg : 0
Invalid slot : 0
Too big : 0
SemTake Err : 0
Other Errors : 0
Total Receive (All slots) :
Packet : 17600525
Bytes : 2875770378
Invalid Msg : 0
Invalid slot : 0
Too big : 0
Other Errors : 37
Total Retries (All slots) : 31
Total Timeout Error (All slots) : 6

BSR_LIMA:7A#sh xfabric keep

Status : xfabric keepalive enabled
: icp keepalive enabled
Features : xfabric(monitor, 880-recover, slot-recover, cmts-rebind, no-hsim-warmstart)
: icp(monitor, slot-reset )
Thresholds: xfabric (monitor 10, 880-recover 5, slot-recover 5, cmts-rebind 15, hsim-warmstart 10)
: icp (monitor 10, slot-reset 10)
BSR_LIMA:7A#sh xfab stat
Slot Sync Status
1 normal ok
8 normal ok
0 normal ok
11 normal ok
15 normal ok
3 normal ok
2 normal ok
7 normal ok

BSR_LIMA:7A#sh run | in force
forced-download 8

michaelnwr
command outputs

I posted this once already but it never showed up so here it is again.

BSR_LIMA:7A#sh icp stat
Slot TxPkts TxBytes TxTotError RxPkts RxBytes RxTotError Retries Timeouts
--------------------------------------------------------------------------------------------
0 941995 229833381 0 3925586 2097276392 0 4 1
1 934810 228236081 0 3650973 2050856500 0 4 1
2 934207 228195921 0 3098252 1994094797 0 4 1
3 867750 219950705 0 3179982 1387467227 0 4 1
4 0 0 0 0 0 0 0 0
5 0 0 0 0 0 0 0 0
6 0 0 0 0 0 0 0 0
7 - - 0 - - 0 - -
8 3265589 358387859 0 788970 547242367 8 4 0
9 0 0 0 0 0 0 0 0
10 0 0 0 0 0 0 0 0
11 350785 35347841 0 699539 558198318 0 4 1
12 0 0 0 0 0 0 0 0
13 0 0 0 0 0 0 0 0
14 0 0 0 0 0 0 0 0
15 455061 59274426 0 2257223 2830569369 5 7 1
all 0 0 0 0 0 0 0 0
cmts 0 0 0 0 0 0 0 0
hsim 14 796 0 0 0 0 0 0
srm 0 0 0 0 0 0 0 0
dtx 0 0 0 0 0 0 0 0
C&D 31 1604 0 0 0 24 0 0
--------------------------------------------------------------------------------------------
Total Transmit (All slots) :
Packet : 7750242
Bytes : 1359228614
Invalid Msg : 0
Invalid slot : 0
Too big : 0
SemTake Err : 0
Other Errors : 0
Total Receive (All slots) :
Packet : 17600525
Bytes : 2875770378
Invalid Msg : 0
Invalid slot : 0
Too big : 0
Other Errors : 37
Total Retries (All slots) : 31
Total Timeout Error (All slots) : 6

BSR_LIMA:7A#sh xfabric keep

Status : xfabric keepalive enabled
: icp keepalive enabled
Features : xfabric(monitor, 880-recover, slot-recover, cmts-rebind, no-hsim-warmstart)
: icp(monitor, slot-reset )
Thresholds: xfabric (monitor 10, 880-recover 5, slot-recover 5, cmts-rebind 15, hsim-warmstart 10)
: icp (monitor 10, slot-reset 10)
BSR_LIMA:7A#sh xfab stat
Slot Sync Status
1 normal ok
8 normal ok
0 normal ok
11 normal ok
15 normal ok
3 normal ok
2 normal ok
7 normal ok

BSR_LIMA:7A#sh run | in force
forced-download 8

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