Docsis server 3.5 stuck in init(o)

Hi everybody,

I need assistance with my Docsis server 3.5. We use Arris C3 CMTS and surfboard motorola modems.

I had successfully installed the docsis server 3.5 on a debian linux operating system. My primary concern is that the modem only reaches INIT(o) and it stuck there forever. The docsis server has assigned ip address of the modem but could not finish the INIT(o).

Anybody who has a running MYSQL config of the docsis server 3.5?
And by the way, I tried sending emails to docsis_guy@accesscomm.ca but he's email is not anymore available. Anyone who has email with docsis_guy?

I'm willing to pay for any remote access support just send me your email and or mobile number so that I can call you.

Thanks