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cable modem docsis DPC2100R2 fake online status

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dontato
cable modem docsis DPC2100R2 fake online status

i have DPC2100R2 SW_REV: v2.0.2r1242 cable modems that came online once but if you reset it, it will came in a fake online state, i have a terayon cmts BW Software Version: 4.1.6.0.5, i think maybe if i change the firmware it will work, but i tried to contact cisco, no results any ideas?

thank you