Arris C4 configuration help ASAP

hey all,
we purchased an Arris C4 through an outside vendor, and for some reason they didn't want support, so we can't contact Arris.

we have configured the cards in the correct slots, but for some reason, all the modems we test, get stuck at init(rc) and won't go past. we've waxed the config and started over twice, and still the same thing. any ideas on what we are missing.