SNMP Access | Motorola SBG6580 Arris DG860

Hello All

I have a problem, with access SNMP the CMs to reset or get info, the file what I am using its public community, no BPI, and all CM are working but no this 2 models.

do you have any idea how I can check or do to get SNMP link communication from server and SNMP, others CM are working but no this models,

here a verbose from CMTS, please let me know, cause I dont have more ideas about what do to make it work.

Regards

CMTSX#show cable modem 20e5.645e.2685 verbose

MAC Address : 20e5.645e.2685
IP Address : 10.50.0.137
IPv6 Address : ---
Dual IP : N
Prim Sid : 28
Host Interface : C3/0/U0
MD-DS-SG / MD-US-SG : N/A / N/A
MD-CM-SG : 0x0
Wideband Capable : N
RCP Index : 0
RCP ID : 00 00 00 00 00
Multi-Transmit Channel Mode : N
Upstream Channel : US0
Ranging Status : sta
Upstream Power (dBmV) : 0.00
Upstream SNR (dB) : 36.12
Received Power (dBmV) : 5.00
Timing Offset (97.6 ns): 1052
Initial Timing Offset : 1052
Rng Timing Adj Moving Avg(0.381 ns): -18
Rng Timing Adj Lt Moving Avg : -61
Rng Timing Adj Minimum : -256
Good Codewords rx : 3506504
Corrected Codewords rx : 4090
Uncorrectable Codewords rx : 330
Phy Operating Mode : tdma
sysDescr :
Downstream Power : 0.00 dBmV (SNR = ----- dB)
MAC Version : DOC2.0
QoS Provisioned Mode : DOC1.1
Enable DOCSIS2.0 Mode : Y
Modem Status : {Modem= online, Security=disabled}
Capabilities : {Frag=Y, Concat=Y, PHS=Y}
Security Capabilities : {Priv=, EAE=N, Key_len=}
L2VPN Capabilities : {L2VPN=Y, eSAFE=N}
Sid/Said Limit : {Max US Sids=16, Max DS Saids=15}
Optional Filtering Support : {802.1P=N, 802.1Q=N, DUT=Y}
Transmit Equalizer Support : {Taps/Symbol= 1, Num of Taps= 24}
Number of CPE IPs : 1(Max CPE IPs = 16)
CFG Max-CPE : 4
Flaps : 10(Aug 15 20:36:12)
Errors : 0 CRCs, 0 HCSes
Stn Mtn Failures : 0 aborts, 9 exhausted
Total US Flows : 1(1 active)
Total DS Flows : 1(1 active)
Total US Data : 47522 packets, 6106281 bytes
Total US Throughput : 14961 bits/sec, 10 packets/sec
Total DS Data : 104023 packets, 136364370 bytes
Total DS Throughput : 548011 bits/sec, 50 packets/sec
DSA/DSX messages : permit all
Number of Multicast DSIDs Support : 16
MDF Capability Mode : 0
IGMP/MLD Version : IGMPv2
FCType10 Forwarding Support : N
Features Bitmask : 0x0
Total Time Online : 1h06m
CM Initialization Reason : POWER_ON
CFG Max IPv6 CPE Prefix : 16 (-1 used)