We have Thomsaon THG540,541 and THG571 in our Cable Network. The THG571 does not use T.38, the THG540 and THG541 does, and this issue makes us problems with sending FAX with the THG540/541.
We do not create our config files by myself, this is done by the company that delilvers us with the cable modems. I already asked to get a firmware or configfile for the modems THG540/541 from our distributor but they can't help me and have no idea to get this solved. I already tried to get in touch with technicolor to get support but did not succed, they only support "distributors.
Can anyone help me to get a firmware or config file to disable T.38. Currently we have the following firmware running:
THG540 thg540-8b.01.42-e.img
THG541 thg541-af.01.31-111013-s-1ff-e.img
Thanks in advance
Harald
Switch to Arris emta's. Get a support contract with them - I think you will find they have much better support than the thompson gear.
Hi Harald
I supply refurbished modems and deal with Thomson.
Please send me your contact details abdul@telcosource.co.uk.
Thanks
Abdul