Hi all,
I am currently experiencing some issue with my 50meg cable service from virgin media. I have noticed that it's currently on BPI Initialization and doesn't change. I have a vague idea of what BPI is, but why would it fail or simply not get passed BPI Initialization.
For more infomation, prior to this I have experienced constant intermitent loss of service and packet loss.
Thanks
Billy
Billy,
BPI stands for Baseline Privacy , it has to do with the encryption of the traffic from your modem to the CMTS (at the providers side). There could be many reasons why this is failing however, without knowing how Virgin has their CMTS configured or what settings are in your modems Config file, I don't think anyone will be able to tell you why your having the problem.
I know your probably not going to want to hear this but, Virgin themselves are the only ones that can likely troubleshoot this problem for you. The problem is in order to troubleshoot this problem properly I would want to know at least:
Modem Model
Modem Firmware
CMTS Model
CMTS software
CMTS configuration
Signal Quality Readings
Modem Config File Settings
Signal Quality history
and probably a few more I cannot think of right now, the only things you could tell me as a customer are the Modem model and possibly firmware and signal quality readings. Without the whole picture it would just be uninformed guesses.
BPI+ cannot work until ToD(Time of Day) completes. x.509 certs must be validated and one of the criteria is cert start and end times.
So, does your webpage give any status of ToD?