I have a customer that has been having issues. He has to reset his modem every day to every couple days. The modem log is below. Signal level is good, at 1db down and 46db upstream, SNR is at 42.6 on the downstream and 32.5 on the upstream. The CMTS is a Cisco ubr7246VXR, MC28u. Modem is a Netgear CG3000D. I am not sure what is going on with this modem, we have replaced the modem already.
Mon Oct 20 09:23:32 2014 Critical (3) No UCDs Received - Timeout;;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Mon Oct 20 09:23:12 2014 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Mon Oct 20 09:17:54 2014 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Oct 19 10:31:48 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:14:f1:d9:98:01;CM-QOS=1.1;CM-VER=3.0;
Sun Oct 19 10:31:48 2014 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:14:f1:d9:98:01;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 16 09:59:23 2014 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:14:f1:d9:98:01;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 14 21:44:58 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:14:f1:d9:98:01;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 14 15:50:25 2014 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:14:f1:d9:98:01;CM-QOS=1.1;CM-VER=3.0;
Tue Oct 14 15:50:18 2014 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:14:f1:d9:98:01;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 04 17:07:46 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:14:f1:d9:98:01;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Ranging Request Retries exhausted;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:14:f1:d9:98:01;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) MDD message timeout;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:14:f1:d9:98:01;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) Lost MDD Timeout;CM-MAC=84:1b:5e:c8:09:c0;CMTS-MAC=00:14:f1:d9:98:01;CM-QOS=1.0;CM-VER=3.0;